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The airline industry has more than its fair share of issues lately

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June 15, 2017

These days, if it isn't airline ticket reservation systems that go down regularly, or computer glitches of all kinds or airport security issues, airline industry employees appear to have their hands full when it comes to serving customers.

Case in point: we just learned today that a fault in the baggage systems at Heathrow Terminals 3 and 5 this morning left airline passengers forced to travel without their belongings.

The glitch came to light at about 6.45 AM local time and passengers were told to pack their essentials in their hand luggage and get on their planes as planned.

At about 9.15 AM, a spokeswoman for the airport told us that the issues "have been resolved" and check-in desks were back up and running.

But the spokeswoman added that the cause of the fault had not yet been determined, and couldn't offer any further information on the systems affected.

The incident once again hits British Airways customers, who in May faced chaos after a power surge at a BA data centre took down the airline's IT systems and stranded thousands of customers.

Along with Iberia, British Airlines is one of just two carriers that fly from Terminal 5.

An airport spokeswoman explained that the technical glitch was with the "airport infrastructure" and not BA.

Meanwhile, the airline, which can ill afford further negative publicity after the IT crisis left serious question marks over its contingency planning, made efforts to distance itself from the root of the issue.

In a public statement, it asserted that the problem was with Heathrow Airport's baggage system, adding that it was "sorry for the delays this has caused" its passengers.

The airport initially dealt with the problem by asking passengers to travel without their bags and pack essential items only in their hand luggage.

However, some passengers pointed out that this was easier said than done, with some Twitter users uploading a picture of a group of would-be snorkelers camped on the airport floor surrounded by their equipment.

In a statement published after the issue had been fixed, Heathrow Airport asserted that it was continuing to monitor the situation. "We recommend that passengers who have already departed on flights this morning without their baggage contact their airline for further updates. We are sorry to passengers affected by this issue."

Source: British Airways.


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