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Windows 10 anniversary update crashes on some SSD PCs

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August 17, 2016

There's more problems for Microsoft, again. The cycle repeats itself over and over. This time, MS' Windows 10 anniversary update is crashing on some computers that utilize a solid-state drive.

The anniversary OS is freezing PCs where Windows 10 is stored on the SSD, but apps and data are on a separate drive, it appears.

A Microsoft tech support rep writing on answers.microsoft.com says the company is now investigating the matter following customer reports that came in the last few days.

But until there's a workable fix, Microsoft has published a series of steps to recover the PC if you happen to be one of the unlucky users that are affected.

For now, Microsoft's quick fix involves reverting to the previous version of Windows within ten days of the update. But we also got at least two reports that even that won't work, at least not on Asus laptops.

"If you are unable to log into Windows 10 and choose to uninstall the Anniversary Update, here are two methods that can be used," Microsoft said.

Again, Microsoft's advice has had mixed results for some people. Kjl1956 writing on the same answers site admitted to a successful rollback, but PaulQ_602, who detailed his machine as an Acer VN7 laptop with 256 SSD and a 1 TB HD, both using Bitlocker, hit a big mountain of error messages.

PaulQ_602w wrote: I tried to roll back and it destroyed my system. Hung up in the process. It wouldn't boot again. I had to wipe the entire SSD and start over with a clean install of Win 10.

It was freezing again soon after, but I managed to go over an hour last night with no freezing then I had to leave it. I'm going to get back on it after work and see if it's freezing again.

Regardless, the incident is yet another on the huge pile adding up to lost faith in Microsoft and Windows 10 downloads.

For the past several months, we have seen several similar reports of such issues with Windows 10 AE, not just on Acer but also on HP and Asus laptops, with or without SSDs. We'll keep you posted.

Source: Microsoft.

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