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Citrix decides to crowdsource its training courses and exam questions

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April 11, 2016

In an unexpected move, Citrix has decided to crowdsource some of its training courses and exam questions.

Citrix says that its enterprise customers have asked for the chance to contribute to its education programs and this could be strengthened by their contributions, although time will tell how this works out.

“Citrix recognizes the value of including the very latest experience and knowledge in its exams,” says the program's FAQ.

“The content gathered in this program will help us leverage the value of the community and to bring edge skills into the program,” Citrix asserted.

Various contributors can come from anywhere (even Citrix itself) and must hold a certification in the product they plan to document and write about.

A Content Development Guide explains the type of course information Citrix wants and asks for wrong answers to questions to be “plausible/believable and real with respect to the technology or concept”.

We cannot recall another major vendor opening its training courses to outsiders in this manner, so we say this is a first in the IT industry.

To be sure, Citrix might be on to something good here-- after all, who knows better what matters than its own users?

Or it might leave itself open to accusations of penny-pinching, plausible given recent financial wobbles, or of devaluing content and exams that don't come cheap.

It will be interesting to see see how the rest of the industry responds to this. Maybe Cisco might consider doing the same soon?

Source: Citrix.

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