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Salesforce's European storage instance suffers several hours of downtime

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March 3, 2016

It's reported today that one of Salesforce's European storage site is enduring a lengthy service outage, and it has many of its customers upset.

Salesforce's ”trust” page suggests the EU2 instance has been down for eight or more hours, and we are still waiting for an update as to when service might be restored.

The detailed service outage description says it kicked off at 15:03 UTC, on March 2nd 2016 and means that “EU2 is available only in Read-Only mode.

Users will be able to view and report their data, but will not be able to add, edit, or delete anything as a result of the outage.”

“We have determined that the issue was caused by a storage failure, which impacted communication to the storage tier,” the description adds. “The Salesforce Technology team is actively exploring two different paths to resolution,” it said.

All together, Salesforce operates seven instances for Europe, the Middle East and Africa. Losing one is therefore not a disaster unless your Salesforce account is tied to a particular instance.

For users of EU2, this long outage is therefore rather painful. That the incident kicked off in mid-to-late afternoon across EMEA and continued through the night may be some issue, as with business hours slipping away the need to write data into the system lessens, although some may not agree with this.

Update at the time of writing, 0400 GMT, EU2 has ascended to "degraded performance" and Salesforce says better hours lie ahead...

For a company the size of Salesforce.com to have so much downtime at any one of its instances is unacceptable. The company prides itself as being the best. Customers aren't too happy with such a tag line.

Source: Salesforce.com.

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