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Hundreds of flights delayed yesterday due to another software glitch

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October 13, 2015

Once again, several hundred of Southwest Airlines flights were delayed yesterday due to a software glitch in the company's ticket reservation system.

And there's been a lot of similar outages lately, some of them caused by various airports.

From Los Angeles to Washington D.C., airports took on the look of refugee centres as passengers flying with Southwest Airlines were stranded by a computer glitch affecting hundreds of check-ins.

The problem, which was described as systemwide from one passenger, forced the company to check in some customers manually at airports.

Information from Los Angeles airport police stated that Southwest was experiencing "a nationwide passenger processing system outage".

Customers were advised to avoid delays by arriving early. A statement from Southwestern claimed that the company was continuing to use some of its back-up systems around the country to check in passengers arriving at airports without printed or mobile boarding passes.

Several performance issues continued to impact the company's in-airport customer service technology systems across its online platform.

The airline said that about 450 of the 3,600 flights scheduled yesterday had been either delayed or rescheduled.

The situation at LAX was compounded by Sunday's weather, with the temperature reaching into the 90's around noon.

The issue was ongoing at the time of publication. We'll update you as and when we hear more from Southwest Airlines.

Source: Southwest Airlines.

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